Module Overview
Digital Interaction and Response to Feedback
A practical training module designed for small and micro businesses in rural areas. Learn how to communicate professionally online, handle feedback with confidence, and build a loyal community around your brand.
Target Group
Small and micro businesses operating in rural areas with limited experience in digital communication and social media management.
Participants
20
Designed for an interactive group setting with hands-on participation.
Duration
~3 hrs
2 hrs theoretical training
1 hr practical exercise and discussion
Learning Objectives
By the end of this module, participants will be able to:
01
Understand the importance of digital interaction with customers.
02
Manage comments, messages and reviews professionally.
03
Build and nurture an online community around their brand.
04
Respond effectively to positive and negative feedback.
05
Identify and handle potential social media crises.
06
Maintain a constructive and authentic online dialogue with customers.
Course Content
About Instructor
+3
enrolled Course Includes
- 1 Lesson
- 9 Topics
- 1 Quiz
